Coronavirus Policy

The Health and Safety of our customers, their pets and our team at Almora are our main priorities and we are closely monitoring the on-going situation.

To reduce the risk of exposure for everyone we will be keeping the cattery isolated from visitors.

Arrivals

Cats arriving for boarding must be dropped off at the gates and we will take them to the cattery.

We will be cleaning all cat carriers after arrival. We will be using a DEFRA approved disinfectant that is safe for animals and has been proven effective against Coronavirus.

Leavers

When cats are going home, we would ask you to call us from your car and we will bring them to you.

Payment

Our preferred methods of payment are credit/debit card by phone, direct bank transfer or cash. We will no longer be accepting cheques. If you need invoices/receipts these can be provided via email.

Cancellations

We would ask that once you know your travel plans are changing please tell us. If deposits have been received, we will either refund them or apply them to future bookings as you wish. We will not be charging for cancellations during this time.

General Safety

If you have any flu-like symptoms, or any symptoms relating to the coronavirus (as described on the NHS website) or if you are self-isolating, we ask that you do not come to the cattery before talking to us. Please call/message us to discuss the next steps.

If you have a cat boarding (or due to come into board) and you have travelled from a high-risk area or country in the past 14 days, we ask that you do not come to the cattery before talking to us. Please call/message us to discuss the next steps. We have plans in place should you get stuck abroad, likewise if any of our team are self-isolating, to ensure we are doing everything we can to keep everyone safe.

Risk Assessment

We have undertaken a full risk assessment and received the Covid-19 Secure Risk Assessment Certificate from Bolsover District Council shown below.